Bilingual Specialty Match Coordinator

Position Summary

The Bilingual Specialty Match Coordinator will be responsible for all of Big Brothers Big Sisters of Central Oregon’s Latino Programming. This includes the Latino Mentor Program which matches high school juniors with mentors to help with the transition into college. This position will also be responsible for interviewing, matching and providing match support to clients and volunteers to ensure child safety, positive impacts for youth, constructive and satisfying relationships between children and volunteers, and a strong sense of affiliation with BBBS on the part of volunteers, families and youth within our programs.

This position is full-time, 32-40 hours per week position with variable shifts including days, evenings and weekends.

Duties:

Enrollment:

• Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment processes. Assess the necessity of home visits and complete as indicated.
• Conduct client enrollments including parent/child interviews, child safety education and enrollment processes. Assess and refer families for alternative or additional services as needed.
• Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
• Review and follow-up on references as necessary to gain additional data to complete the assessment process.
• Conduct volunteer and client reassessments/updates as indicated.
• Identify and eliminate any barriers interfering with the completion of the enrollment process.
• Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency . Consult with other service delivery staff and/or supervisor as appropriate.
• Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
• High degree of collaboration with other service delivery staff to ensure smooth transition among functions.

Match Support:

• Continually assess the match relationship focusing on: child safety, match relationship development, positive youth development and volunteer satisfaction. Real and/or potential problems and barriers are identified, addressed and resolved as early as possible. Match support is provided on a frequency according to BBBS Standards, at a minimum.
• Assess and provide for individual training needs, information and support needs for each match participant to assure a positive youth development experience for the child, and successful and satisfying experience for the volunteer
• Ensure high-level expertise in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function.
• Develop strategic interventions to identify and strengthen match relationships that require extra support to continue to grow.
• Develop, promote and implement individual and group match activities to support ongoing volunteer involvement with the child and agency affiliation through individualized recognition, annual events, and reengagement strategies.
• Conduct exit interview with all parties at match closure. Assess reasons for match closure and re-match potential. When match terminates pre-maturely or unexpectedly refer exit interview to supervisor for third party assessment. Adhere to healthy closure best practices.
• Share with Program Director or Program Manager potential partnership relationships as discovered through volunteers’ and parents’ employers and affiliations.
• Identify and promote re-engagement of volunteers as Bigs, board members, and donors in other volunteer capacities.
• To ensure quality services and measurable outcomes, maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize and analyze data.
• Other duties as requested by Program Director & Program Manager

Latino Mentoring Program:

• Attend Central Oregon Latino Partnership Project meetings monthly
• Plan and implement monthly match activities to supplement curriculum
• Work with community partners to ensure that the mentoring program is meeting the needs of the students
• Use the research based curriculum to guide the matches
• Recruit mentors to expand the program

Qualifications:

• Knowledge, Skills and Ability: Demonstrate excellent written, verbal and interpersonal communication skills reflecting solid customer service and high-level interviewing skills. Ability to form appropriate assessment-based relationships, relate well in multicultural environments, maintain confidentiality throughout daily operations, and effectively collaborate with other service delivery staff. Ability to use time effectively; and focus on details. Spanish speaking preferred.
• Experience and Training: Bachelor’s degree in social services, human resources or related field. Experience working with both youth and adult populations with specific assessment, intake or interview experience preferred. Proficiency in Microsoft Office; including Word, Outlook, Excel and Access. Valid Oregon driver license and CPR/1st Aid certification required.

Required education:

• Bachelor's

Required experience:

• youth: 1 year

Required language:

• Spanish