Translation Project Coordinator

POSITION:                  Translation Project Coordinator

WAGE:                                                $32,000 - $35,000 per year with Benefits

LOCATION:                             10301 NE Glisan St., Portland, Or  97220

APPLY AT:                   www.irco.org

STATUS:                      Full-Time/Regular

SCHEDULE:                Monday – Friday; 8:30am – 5:00pm

PROGRAM(S):             ILB – International Language Bank

OPENING DATE:         April 21, 2017 

CLOSING DATE:           Open until filled

GENERAL POSITION SUMMARY:

IRCO’s ILB provides translation, interpretation, diversity training, and rental services. IRCO’s Translation team works on projects converting documents from one language to another. The Translation Project Coordinator is responsible for the coordination of translation projects from the initial estimate through project execution to final invoicing. The Translation Project Coordinator will be a customer service oriented person who develops and fosters positive relationships with clients and vendors alike. The Translation Project Coordinator works in a fast-paced, multicultural environment, and advances IRCO’s mission in the community.

The Translation Project Coordinator is expected to develop and maintain positive relationships in the most efficient manner with clients through regular contact via telephone, email correspondence, and in-person service calls assigns projects to translators and consistently delivers high level customer service to ensure client retention, satisfaction, and ultimately repeat revenue growth. Furthermore, the Translation Project Coordinator will assess project costs and job bids in consultation with desktop publishing staff, the ILB Manager, and the Lead Translation Project Manager.

Some example of duties are as follows:

• Manage multiple timelines, small/large multilingual projects with an eye for consistency and linguistic quality
• Confirm details and technical specifications with customers and translators; respond to changes in customer requests and deadlines
• Elect translation teams; prepare files for assignment, in MS Word and/or analyze of files using our Translation Memory software tools; assign projects; track project progress and costs; manage revisions to work in process; support translation teams (respond to queries, compile and maintain glossaries), and ensure compliance with final output requirements
• Perform final quality control procedures to ensure all projects meet or exceed client expectations
• Maintain organized records of work performed
• Ensure timely and accurately invoices, job logs, and Visa logs
• Track and resolve outstanding payment issues, including collection activities such as sending follow-up inquiries, negotiating with past due accounts, and maintaining records
• Work closely with ILB Manager and staff to design new processes and streamline workflows to ensure optimal performance
• Ensure that resource/quality issues are escalated in a timely fashion to the Lead PM/Department Manager
• Perform clerical duties as necessary for accounting and project management purposes, includes preparing correspondence, memos, reports, statistical data and distributing minutes/actions plan to the team

QUALIFICATIONS:

A significant combination of education and experience that demonstrates the ability to perform the duties of the position. This would typically include:

• A Bachelor's Degree in related field, AND
• 1-2 years’ experience working in account or project management
• Experience in the translation or interpretation industry is preferable
• Experience with foreign language(s) (Arabic/Vietnamese/Spanish) is preferred but not required
• Must be knowledgeable about computer programs and willing to learn new software

REQUIRED FUNCTIONS, KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge of project management best practices and quality control processes
• Knowledge of basic marketing concepts
• Must be fluent in MS Excel and MS Word
• Knowledge of the following applications is a plus: MS Access, MS Project, or other project management/database applications; Wordfast Pro or other translation memory software; Adobe InDesign, Adobe Illustrator, and/or MS Publisher or other graphic layout programs
• Strong computer skills including proficiency in the use of Microsoft Office and Windows
• Strong internet skills for file transmission, research, networking and marketing purposes
• Strong skills in intercultural, interpersonal and organizational communication
• Skill in prioritizing, multi-tasking and time management
• Excellent verbal and written communication skills
• Strong problem solving and conflict resolution skills
• Must be goal oriented and experienced in budget and resource management for multiple projects
• Proven ability to work with multi-cultural staff in a team setting
• Proven ability to build positive customer relationships
• Ability to delegate responsibility and refer questions and issues to staff as appropriate
• Ability to effectively organize diverse projects and multiple tasks
• Ability to effectively solve problems in response to technical, human, and logistical challenges
• Ability to analyze situations and make appropriate decisions
• Ability to maintain a high level of confidentiality
• Ability to effectively deal with demanding customers
• Ability to effectively communicate with individuals and groups both verbally and in writing
• Ability to upgrade technical skills and keep up with technological advances
• Must be able to utilize a personal computer system and analyze data in hard copy or on-screen.
• Must be able to use and perform basic maintenance on office equipment, i.e. telephone, copy machine, fax machine
• Must be able to sit/stand, and use computer terminals for long periods of time
• Ability to work with a diverse group of people
• Ability to multi-task effectively and efficiently with self-direction
• Ability to think and communicate creatively and strategically
• Ability to work under pressure, with energy and enthusiasm
• Cultivate and foster strong client and vendor relationships
• Ability to interpret and manage budget and program-related financial data
• Must have great attention to detail
• Ability to expand technical and linguistic knowledge set

HOW TO APPLY:

Applications may be accessed at the IRCO website, www.irco.org or at the IRCO main office, 10301 NE Glisan, Portland, OR  97220, 503-234-1541.  Attach resume and cover letter to IRCO application form.  This position requires the completion of an IRCO application.  Materials submitted without a completed application are considered incomplete and will not be considered.  Due to the high volume of applications received, we will not be able to contact each applicant.  We may not be able to return calls regarding the status of your application. If you are selected for an interview, we will contact you by telephone.

ABOUT IRCO:

The Immigrant and Refugee Community Organization (IRCO) is a non-profit organization established in 1976 to serve immigrants, refugees, and the broader community in Portland, Oregon. Our mission is to promote the integration of refugees, immigrants, and the community at large into a self-sufficient, healthy, and inclusive multiethnic society. Find out more at www.irco.org.

IRCO IS AN EQUAL OPPORTUNITY EMPLOYER