Triage Agent
Title: Triage Agent
Location: Portland, OR
Type: Full-Time
Job Description:
Cooperatively liaise with others to achieve productivity standards & an unrivaled customer service. Communicate effectively and sensitively to Salesforce customers from across the globe. Commit to support quality and excellence in customer service including confidentiality.
Your Impact - Responsibilities:
Minimum Qualifications:
About Futureforce:
Futureforce is for college students or new grads wanting to experience life at Salesforce, one of the World's Most Innovative Companies 5--years--running and one of Fortune's "100 Best Companies to Work For" 8-years-running. Futureforce interns work on live projects, giving them the opportunity to make a tangible impact that they can show to friends, family, and future employers --if we don't hire them first (and, we hire 80% of our eligible interns)!
They have the chance to collaborate and connect with the Salesforce interns from all over the world. And, like all Salesforce employees, interns also have many possibilities to volunteer, making a lasting impact in the community.
Futureforce offers a collaborative work environment, which fosters innovation, provides flexibility and most importantly is fun!
Location: Portland, OR
Type: Full-Time
Job Description:
Cooperatively liaise with others to achieve productivity standards & an unrivaled customer service. Communicate effectively and sensitively to Salesforce customers from across the globe. Commit to support quality and excellence in customer service including confidentiality.
Your Impact - Responsibilities:
- The technical support triage agent will be responsible for, but not limited to assisting with the following requests:
- Technical Support triage skills to capture all necessary information when recording an incident
- Customer support tools - phone/ email/ chat
- Provide basic entry level technical support in a timely manner
- Work in a live ticketing system environment (Salesforce CRM)
- Follow up and settle to satisfactory conclusion all customer requests
Minimum Qualifications:
- Pursuing a Bachelor's degree with an expected graduation date of Spring 2017
- One year of customer service experience preferred: solutions mindset, helping nature, passion for the customer and the customer experience
- Able to work in a team and a fast paced environment
- High attention to detail & follow through
- Display a passion & responsibility for quality
- Excellent communication skills: verbal, written and listening
- Technical background is considered an asset
- Working experience in a global service organization
- Keyboarding (60-100+ Words Per Minute)
- Familiar and troubleshooting with various Internet Browsers
- Proficient computer skills & demonstrated knowledge of different tools ( MS Office Suite, Microsoft Operating Systems, Apple mac, CRM, etc.
- Salesforce product knowledge is an advantage but not required
- Willingness to work flexible hours to ensure deadlines are met (some weekend and holiday rotational scheduling)
- A comprehensive Salesforce training curriculum is provided for the successful candidates. Most important is your drive for success, passion for customers and the desire to progress your career. In return Salesforce offers a competitive package and a range of benefits for the successful candidates.
About Futureforce:
Futureforce is for college students or new grads wanting to experience life at Salesforce, one of the World's Most Innovative Companies 5--years--running and one of Fortune's "100 Best Companies to Work For" 8-years-running. Futureforce interns work on live projects, giving them the opportunity to make a tangible impact that they can show to friends, family, and future employers --if we don't hire them first (and, we hire 80% of our eligible interns)!
They have the chance to collaborate and connect with the Salesforce interns from all over the world. And, like all Salesforce employees, interns also have many possibilities to volunteer, making a lasting impact in the community.
Futureforce offers a collaborative work environment, which fosters innovation, provides flexibility and most importantly is fun!